At Infast Networks, we aim to deliver all services with transparency, professionalism, and trust.
This policy explains how refunds and cancellations are handled for every service category we offer.

1. General Policy

Once a client books a service and provides all required details, our team verifies and confirms the request before starting the work.
After the work has started, cancellation and refund are generally not allowed, except in a few cases mentioned below.
Clients are requested to review all details carefully before confirming their order.

2. Legal Support & Drafting Services

For legal documentation services like agreements, affidavits, deeds, NDAs, etc., our team begins drafting immediately after order confirmation.
Since each document is custom-prepared for the client, it cannot be reused — hence refunds are not possible once drafting starts.

However, if the client decides to cancel the order within 10 minutes of booking and before work starts, a full refund will be initiated within 2–3 working days.
If the document is already created or partially drafted, no refund will be issued, even if delivery is pending.
Once a document is ready, the service is considered completed from Infast Networks’ side.

3. Registration & Filing Services

For services such as GST Registration, MSME Registration, ITR Filing, TDS/TCS Return Filing, etc. —
Cancellation can be made within 2 hours of booking.
If the client cancels within this time, a ₹100 cancellation fee will be deducted for payment platform and processing charges.
The remaining amount will be refunded within 2–3 working days.

Once the filing or government submission has started, the order becomes non-refundable under any circumstances.

4. Accounting & Tax Services

For all tax-related or bookkeeping services, refund or cancellation is only possible before the verification of client documents.
If cancelled before that stage, ₹100 will be deducted as platform and processing fee, and the balance refunded within 2–3 working days.
Once tax computation or any filing work starts, no refund or cancellation will be accepted.

5. Public Sector Support Services

For Public Sector or Government Office works, Infast Networks functions on quotation and work order basis.

• Before starting any government or public sector project, an official quotation and work order/authorization are required.

• In some cases, the client (office/department) may be asked for advance payment.

• Once the quotation is approved and advance payment is received, the service is non-cancellable and non-refundable.

• If cancellation is made within 24 hours of confirmation, a refund may be processed after deducting payment and convenience charges.

• As public sector projects often depend on administrative approvals, Infast Networks is not responsible for any delay from the department’s side.

• After service completion, any remaining payment must be cleared immediately.

• If advance payment is not taken, full payment becomes due after completion and delivery of the service.

6. Refund Process Timeline

• All eligible refunds will be processed within 2–3 working days after approval.

• The refund will be credited to the same payment method used during booking.

• Any convenience fee, payment gateway charges, or third-party costs are non-refundable.

7. No Refund in Case of:

• Incorrect or incomplete client information provided.

• Delay due to government servers or portal issues.

• Document already prepared or submitted to authority.

• Courier delays caused by third-party delivery partners.

• Any service fully or partially delivered.

8. Contact for Refund Queries

For refund or cancellation-related assistance, please contact:
📩 support@infastnetworks.co.in
📞 Official Helpline: Mon–Sat, 10:00 AM – 6:00 PM

Disclaimer

By booking a service with Infast Networks, the client agrees to this refund and cancellation policy.
Our goal is to maintain transparency while ensuring fair processing for both the client and our service team